Felicia Linch is an Entrepreneur, Coach, and Owner & Managing Director of Kitch Consulting Ltd; a consulting, leadership development and training company based in Barbados, incorporated in 2007. Her international work covers the United Kingdom, Canada, Africa and the Caribbean. It includes working for local Governments in the United Kingdom, including London borough of Croyden and Lambeth, Governments in the Caribbean: Antigua and Barbuda, Barbados, Belize, Guyana, Jamaica, Montserrat, Turks & Caicos Islands, and State Governments in Nigeria.
As a speaker and executive coach she incorporates her experiences as an Organisational Transformation Specialist, World Traveler, Barrister and Entrepreneur to deliver inspirational insight on how individuals and businesses can work to transform themselves to achieve personal and business success. She is passionate about helping Nations build their competitiveness by transforming organisations in both the private and public sector. As an Organisational Transformation specialist she has a unique approach integrating governance, strategy and transformational capabilities such as culture and leadership.
Felicia is both a technical specialist and a programme manager and has led Technical Assistance teams on large scale transformation projects in the Caribbean and Latin America, and, has implemented Technical Assistance Programmes for Government’s in partnerships with the Inter-American Development Bank (IDB), Caribbean Development Bank (CDB), European Union (EU), Department for International Development (DFID) and the World Bank (WB). She has also designed and implemented private sector transformations in the Banking and Professional Services Sectors.
Projects she has led include a team of 10 consultants, in the Caribbean and internationally, on a Public Expenditure Review for the Government of Barbados. This required a high level strategic review of 5 ministries and recommendations for re-designing Government structures to increase efficiency and effectiveness, which if implemented could yield substantial efficiency savings over a 3-year period. She has also been an evaluator for the Inter-American Development Bank on Managing for Development Results.
As project lead on FirstCaribbean International Bank’s Internal Customer Engagement Strategy she worked with the Human Resources and Marketing Functions where she focused first on the Function’s strategy and developing some key metrics to underpin this and then developed a fully aligned customer engagement strategy. This successfully delivered a 41% increase in the Human Resource Function’s internal customer satisfaction survey scores in just 12 months. She also led the team that designed and developed a new organisational performance management system for the CARICOM Secretariat, which, along with the commonly termed ‘CARICOM in crisis’ report (2012), kick-started the dialogue for culture change in the organization.
Felicia has facilitated strategic planning sessions, developed performance frameworks and, resigned organisational structures, for a number of organisations including As-U-Wish, a Canadian based life-style and entertainment company, ITCC Ltd a hospital management company based in Nigeria, the Chambers of the Director of Public Prosecutions in Guyana and the Caribbean Disaster and Emergency Management Agency. Felicia has designed and facilitated numerous Leadership and Management Development and coaching programmes for amongst others, Deutshe Bank (U.K.), FirstCaribbean International Bank (Barbados), Williams Industries (Barbados) and has been an Executive Coach to business leaders within the Ansa McAL (Barbados) Ltd Group.
As an executive coach she frequently speaks at conferences on performance management, culture and organisational excellence, and on the best ways to foster economic growth. Felicia also delivers masterclasses on how private sector organisations can expand their operations, enhance their leadership team’s skills, and, the performance of their people.
Felicia holds an MBA from Kingston Business School (UK) and the LLB law degree from the University Of Wales College Of Cardiff (Wales). She passed the Inns of Court School of Law examination in 1992 which led to her becoming a Barrister in 1994. She is a Chartered Member of the Chartered Management Institute (U.K.), and, also a Chartered Member of the Chartered Institute of Personnel and Development (U.K.).
She has held a number of leadership positions including that of Practice Partner at Tyrer Roxburgh Solicitors U.K. where she was responsible for leading the firm’s development of a new commercially focused strategy which led to a reduction in financial losses by some 5% in the first year, and the firm won for the first time the coveted award of ‘Legal Aid Lawyer of the Year’ soon after. As part of the transformation she coached the Senior Partner facilitating a change in employees’ perception of him as a leader, and, increasing his leadership competence.
Felicia says of her work:
“In the past my client’s struggled with developing and aligning strategy with budget – now the greater challenge is Implementation deficit Organisational Transformation bridges the gap between strategic planning and budgeting and execution to achieve results.”